William P. Millhiser

Assistant Professor of Management

646-312-3654
william.millhiser@baruch.cuny.edu

Education:

BS	Lehigh University	Industrial Engineering	1990
MST	University of New Hampshire	Mathematics	1998
PhD	Case Western Reserve University	Operations Research	2005

Areas of Expertise:

Control of queueing systems in service and production operations; outpatient appointment scheduling; healthcare service delivery systems.

Selected Publications:

W.P. Millhiser, J.G. Szmerekovsky. 2012. "Teaching Critical Chain Project Management: The academic debate and illustrative examples." INFORMS Transactions on Education, 12(2), 67-77.

W.P. Millhiser, C.A. Coen, D. Solow. 2011. "Understanding the role of worker interdependence in team selection." Organization Science, 22(3), 772-787.

W.P. Millhiser, D. Solow. 2007. "How Large Should a Complex System Be? An Application in Organizational Teams". Complexity, 12(4), 54-70.

J.K. Hazy, W.P. Millhiser, D. Solow. 2007. "Mathematical and Computational Models of Leadership: Past and Future." In J.K. Hazy, J. Goldstein & B.B. Lichtenstein (Eds.), Complex Systems Leadership Theory: New Perspectives from Complexity Science on Social and Organizational Effectiveness. Mansfield, MA: ISCE Publishing Co. 163-193.

Professional Activities:

Member, Institute for Operations Research and the Management Sciences (INFORMS)

Member, Decision Sciences Institute (DSI)

Awards Honors etc:

Appeared in "What’s His Line? Queueing Theorist Will Millhiser" by Diane Harrigan, Baruch College

Alumni Magazine, Winter 2008, p. 20 (www.baruch.cuny.edu/magazine).