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Operations Management

MBA in Management / Operations Management

This Zicklin School of Business specialization provides students with the conceptual foundations, analytic tools, and strategic perspectives necessary to manage operations in the service sector. All courses use problems and cases drawn from such industries as retailing, banking, transportation, insurance, and health care to illustrate material that traditionally focuses only on manufacturing. Students learn techniques to improve efficiency, enhance customer satisfaction, and reduce cost. They also learn the strategic implications and unique role of services.

The production of both tangible goods and intangible services requires pragmatic management of a wide spectrum of operations. The courses in this major provide training in the rational, systematic approach to management planning, decision making, and control. Quantitative models and methods are integrated with case studies in courses on management information systems, production planning, capacity planning, inventory control, facility and materials management, quality control, and productivity management.

Major requirements for students who entered prior to Fall 2016
Courses in Major (15 credits)

"Flexible core" courses required for Management (Concentration in Operations Management) majors*

ACC 9125 Fundamentals of Managerial Accounting
MGT 9704 Service Operations Management II


MGT 9500 Management Science
MGT 9710 Quantitative Analysis for Service Management
MGT 9720 Service Management Strategies

Choose one course:

CIS 9700 Integrating Information Technology and Business Processes 3
MGT 9560 Management Information Systems
MGT 9730 Project Management: Strategic Design and Implementation
MGT 9740 Sustainability in Supply Chains and Operations
OPR 9730 Simulation Modeling and Analysis

*ACC 9125 and MGT 9704 will apply towards the maximum 18 credits students can take in their MBA major. Note: the flexible core course requirements apply to the curriculum for students admitted in fall 2011 or later, or students admitted prior to fall 2011 who have elected to complete the MBA under the new curriculum.

For further information, contact:

Office of Graduate Admissions

Address: 151 E. 25th St. Room 820 (between Lexington and Third Avenues)
Phone: (646) 312-1300
Fax: (646) 312-1301
Website: Graduate Admissions

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