Shan Li is an Associate Professor of Operations Management in the Narendra Paul Loomba Department of Management at the Zicklin School of Business, Baruch College.

Professor Li’s research interest centers on operations management, with an emphasis on study how human behavior (including the behavior of managers or customers) impact on firms’ operational decisions. Application domains of her research span the areas of supply chain management, product line management, customer value management and health care operations. Her research appears in leading journals such as Management Science, Marketing Science, and Production and Operations Management. She serves as an Associate Editor of Decision Sciences.

Professor Li worked for Amazon, Philips Research and American Express before she joined Baruch College in 2013. She received her PhD from Industrial Engineering and Operations Research at University of California, Berkeley, where she taught undergraduate Service Operations Design and Analysis. At Baruch, Professor Li teaches Operations Management and Business Analytics courses in the undergraduate and MBA program.