Will Millhiser began studying the operations of firms before the age of two when his grandfather walked him through the foundry floor of the family business. After a bachelor’s degree in Industrial and Systems Engineering, Professor Millhiser worked for AT&T’s residential long-distance communication division in the 1990s. Then, following a masters in Mathematics and a doctorate in Operations Research (where he specialized in the analytics of Service Operations Management), he joined the Zicklin School of Business in 2006. His teaching of Operations Management and Business Analytics at the BBA, MBA, and executive levels earned him the Baruch College Presidential Excellence Award for Distinguished Teaching in 2013 and the Zicklin School’s Teaching Excellence Award in 2014. Professor Millhiser’s research expertise is in business decision-making under risk and uncertainty, especially applied to service industries such as healthcare service delivery.
Millhiser, W.P., E.A. Veral. 2019. “A decision support system for real-time scheduling of multiple patient classes in outpatient services.” Health Care Management Science, 22(1), 180-195.
A. Sinha, W.P. Millhiser, Y. He. 2016. “Matching Supply with Demand in Supply Chain Management Education.” International Journal of Business Logistics, 27(3), 837-861.
Millhiser, W.P., E.A. Veral. 2016. “A decision support system for real-time and dynamic scheduling of multiple patient classifications in ambulatory care services.” In Proceedings of the 2016 Winter Simulation Conference, T.M.K. Roeder, P.I. Frazier, R. Szechtman, E. Zhou, T. Huschka, and S.E. Chick, eds., IEEE Press, 2053-2064.
Millhiser, W.P., C. Sinha, M.J. Sobel. 2016. “Optimality of the fastest available server policy.” Queueing Systems, 84(3), 237-263.
W.P. Millhiser. 2016. “A note on the full-neighborhood search of Kaandorp and Koole (2007).” Health Care Management Science, 19(3), 300-303.
W.P. Millhiser, E.A. Veral. 2015. “Designing appointment system templates with operational performance targets.” IIE Transactions on Healthcare Systems Engineering, 5(3), 125-146.
W.P. Millhiser, A.N. Burnetas. 2013. “Optimal admission control in series production systems with blocking.” IIE Transactions, 45(10), 1035-1047 (part of special issue on “Operations Engineering & Analytics”).
W.P. Millhiser, E.A. Veral, B.C. Valenti. 2013. “Why do doctors fall behind schedule?” Industrial Engineer, January, 45(1), p. 50.
W.P. Millhiser, E.A. Veral, B.C. Valenti. 2012. “Assessing Appointment Systems’ Operational Performance with Policy Targets.” IIE Transactions on Healthcare Systems Engineering, 2(4), 274-289.
W.P. Millhiser, J.G. Szmerekovsky. 2012. “Teaching Critical Chain Project Management: The academic debate and illustrative examples.” INFORMS Transactions on Education, 12(2), 67-77.
W.P. Millhiser, C.A. Coen, D. Solow. 2011. “Understanding the role of worker interdependence in team selection.” Organization Science, 22(3), 772-787.
W.P. Millhiser, D. Solow. 2007. “How Large Should a Complex System Be? An Application in Organizational Teams”. Complexity, 12(4), 54-70.
Recipient, 2014 Award for Teaching Excellence, Zicklin School of Business, Baruch College.
Recipient, 2013 Baruch Presidential Excellence Award for Distinguished Teaching.
Appeared in “What’s His Line? Queueing Theorist Will Millhiser” by Diane Harrigan, Baruch College
Alumni Magazine, Winter 2008, p. 20 (www.baruch.cuny.edu/magazine).